Refund Policy
At viewhomebook, customer satisfaction is our top priority. We are committed to providing high-quality E-books and a positive purchasing experience. However, we understand that sometimes issues may arise. Please read our refund policy carefully to understand your rights and the procedures for requesting refunds.
1. Digital Products
All products sold on viewhomebook are digital goods (E-books), which are delivered instantly upon purchase. Due to the nature of digital content, we have specific guidelines for refunds and returns.
2. Refund Eligibility
Refunds will only be granted under the following circumstances:
Technical Issues: If you experience technical problems that prevent you from downloading or accessing the E-book and our support team is unable to resolve the issue.
Defective Product: If the E-book file is corrupted or otherwise defective, and we are unable to provide a working version of the E-book.
Duplicate Purchase: If you accidentally purchase the same E-book more than once.
Please note that due to the digital nature of our products, refunds will not be provided in the following cases:
- You changed your mind after purchasing.
- You do not like the content of the E-book.
- You are unable to use the E-book due to device compatibility issues (please check your device’s compatibility before purchasing).
3. Requesting a Refund
To request a refund, please follow these steps:
Contact Us: Email us at support@viewhomebook.com within 14 days of your purchase. Please provide your order number, the name of the E-book, and a detailed description of the issue.
Review: Our team will review your request within 3-5 business days. If your request is approved, we will notify you via email and process your refund.
Refund Processing: Once approved, the refund will be processed to the original method of payment. Please allow 5-10 business days for the refund to appear on your account, depending on your financial institution.
4. Exceptions
In certain cases, we may offer store credit instead of a refund. This decision will be made on a case-by-case basis and at our sole discretion.
5. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of the Website after such changes constitutes your acceptance of the new Refund Policy.
6. Contact Information
If you have any questions about this Refund Policy, please contact us at:
Email: support@viewhomebook.com